There are quite a few useful methods available in our API which can be used by a reputation management app to get guest details. Various scenarios are possible. We've identified most commonly used methods.
Pre-arrival guest communication
In-house guest communication
Post-departure guest communication
- A guest is scheduled to depart on a specific date. To get guest and reservation data of departing guests use getReservations with parameters
checkedOutToTo get reservations/guests that have been checked out add parameter
- You may also subscribe to our Webhooks to receive a notification when a reservation changes thatus to checked_out.
Posting notes (reviews, feedback etc.) into myfrontdesk reservations
Send emails from myfrontdesk
Guest communication category certification mandatory requirements*
- Use getReservations with the parameters indicated above depending on if pre / during or post communication (at least one of them).*
- You may also subscribe to our Webhooks to receive a notification when a new reservation was created.*